As we did not make the wine, we are not guaranteeing wine quality at any level, but we are experts in fine wine and do our best to only work with top producers. As a natural perishable product, sometimes wines do age out, have flaws, or create issues that are not to your liking, we do not offer refunds or returns. Corked wine is not covered or guaranteed. There are no refunds or exchanges, and again, no promises or guarantees.