Grand Cru Atelier LLC takes great pride in the quality of the products we curate. Due to California State Law and the nature of our products, our return policy is as follows:

• Alcoholic Beverage Returns: Under California Department of Alcoholic Beverage Control (ABC) regulations, returns of alcoholic beverages are generally prohibited unless the product is damaged, spoiled, or unfit for human consumption (e.g., "corked" wine).
• Damaged or Incorrect Items: If you receive a bottle that is broken or was shipped in error, please contact us at info@grandcruatelier.com within 48 hours of delivery. Please include your order number and photos of the damaged goods.
• Taste Preference: We cannot offer refunds or exchanges based on personal taste preference or for items that were properly fulfilled according to your order.
• Weather Damage: Grand Cru Atelier is not responsible for wine that is damaged due to extreme weather during transit if the customer chooses to ship during heatwaves or freezes. We strongly recommend selecting expedited shipping or requesting a "weather hold" during extreme temperatures.
• Refund Process: Once an eligible return is approved, we will notify you and process the refund to your original payment method. Please note that shipping and handling fees are non-refundable.
• Order Cancellation: If a customer chooses to cancel an order after it has been placed, a 15% restocking fee will apply.
  

WARNING: Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go towww.p65warnings.ca.gov/alcohol.

We offer the following options:

- UPS Ground & Next Day Air (California only).

- Local delivery (Los Angeles only) - Usually takes 1 to 3 business days after order confirmation.

All shipments require an adult signature. Adults must be at least 21 years of age.

If you haven’t received your order after a week, please contact us at 818.836.1304